Customer Service Specialist (Order Management)

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

Provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies. Maintain hospital inventory and return blood products within regulatory compliance. Provide support, development and/or leadership guidance to all volunteers.

Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living)

Schedule:
• Full time, remote position
• Day shift - 7:00 am to 3:30 pm Central time, 5 days per week (must be willing to work weekends)
• Must be open to work some holidays

Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

Key Responsibilities: • Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. Determine most economical method of transportation for hospital shipments. • Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers. • Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. • Investigate and resolve hospital shipment problems. • Receive, investigate and communicate related to customer concerns; complete customer concerns documentation accurately and timely, then forward to appropriate individual(s) to follow-up/review. • Assist hospital personal with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient.

Qualifications:

Education: High School or equivalent required.
Experience: Minimum one years related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
Management Experience: N/A
Skills/Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills, be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers.
Travel: Some business travel may be required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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