Vice President - Service Delivery

Description:
• The Vice President, Service Delivery (Remote) role is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of customer service and the strategic development of operational requirements, processes, and technology, to deliver key service outcomes.
• The role has significant levels of responsibility and accountability for operational delivery and to increase revenue and performance within existing accounts.
• As a remote Vice President, Service Delivery, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”
• We help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

Requirements: • Extensive experience of managing operational customer service teams (automotive experience preferred). • Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets. • Proven Management and/or relationship management experience at a senior, strategic level role. • Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment. • Demonstrate ability to motivate and communicate with others at all levels • Influential relationships skills at all. • Able to use these relationships to deliver service improvements. • Excellent communication and negotiation skills • Able to adapt and succeed in a changing environment • Evidence of well-developed leadership skills

Benefits:
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

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