Customer Support Specialist - Hybrid

Vaco Boston has partnered with our client who is looking to fill customer service type roles.

Start Date: February 2025 Location: Lynn, MA- Training is full time on-site (6 months) Title: Customer Support Specialist Pay: $22.00/hour • Great personal skills • Call Center or customer service experience • High attention to detail Responsibilities: Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following: • Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements. • Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer. • Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome. • Ensures effective customer communication by utilizing superior verbal and written skills. • Must be able to handle basic customer complaints and problems with minimal assistance. • Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed. • Responsible for achieving entry level sales and service standards as set forth by senior management. Requirements:

Education and Experience:
• Associate's Degree or related knowledge/skills base gained through experience preferred.
• Customer Service background preferred.
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must
Skills/Knowledge:
• Excellent written communication skills
• Excellent verbal and listening skills including good grammar, tone of voice and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance is required

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