General Clerk II PTOC (remote, seasonal, $17.20)

About the position

The General Clerk II Seasonal position at Serco involves assisting individuals through outbound phone calls and maintaining detailed records. This role supports the Centers of Medicare & Medicaid Services by helping consumers navigate health care verification issues. The position requires clerical and customer service skills, with a focus on providing exceptional support to the American public in obtaining affordable health care.

Responsibilities
• Post information to agency records and modify forms or records.
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• Communicate with consumers using English and Spanish speaking skills.
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• Provide telephone support.
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• Record and input information to internal database records.
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• Conduct outbound telephone calls.
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• Receive inbound telephone calls.
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• Perform data entry and retrieval and perform arithmetical computations.
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• Receive coaching/feedback and implement/take action to make changes as appropriate.
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• Participate in internal training through company Learning Management System and passing certification tests.
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• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
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• Maintain required production and quality standards as outlined by contract.
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• Recognize & assess issues associated with the task following work instructions and escalate when necessary.
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• Effectively work in a team environment.
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• Demonstrate flexibility and ability to adapt to change.
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• Perform additional duties as assigned.

Requirements
• High school diploma or equivalent.
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• 6 months of experience in a similar job.
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• Internet connectivity.
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• Ability to pass a background check and drug screen.

Nice-to-haves
• Clerical skills including data entry, typing, and outbound telephone calls.
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• Prior telephone experience is desired.
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• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
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• Ability to multitask using two computer screens and navigate between multiple software programs.
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• Ability to work independently and meet critical deadlines.
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• Effective communication skills.
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• Ability to maintain confidential and sensitive information by following PII standards.

Benefits
• $17.20/hour plus $4.93/hour Health & Welfare.
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• Opportunity for seasonal employees to become full-time based on performance and position availability.

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