Junior Dental Customer Support
Posted 2025-04-30Description
Dental Customer Support (Junior)
About Osteoid Inc.
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over ten years of use by thousands of labs and dental practices, OsteoidÂs software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.
About The Role
As a Dental Customer Support at Osteoid, you will be working in conjunction with our dental professionals. We are the face of Osteoid that the doctors know, and our role is to be the bridge between our customers and the production team to ensure that the final product is designed as the doctor specifies. Our tasks range from helping doctors with submitting their data, resolving issues, and even assisting the doctors in planning cases in Osteoid software. Support is provided primarily through phone and email, and cases can be independent or collaborative.
The ideal candidate is highly motivated, reliable, hard-working, good with problem solving, and is passionate about helping doctors and patients achieve excellent surgical outcomes as a result of our surgical guide services and products. This role has the potential to grow into our Certified Dental Consultants who work independently and contribute to larger-scale projects.
This position is remote and based in Cary, North Carolina, United States.
What YouÂll Do
 Complete department training requirements under direct supervision
 Conduct surgical case planning with doctors
 Provide product assistance via phone and email
 Conduct product training with new customers
 Follow up with surgical case progress
 Build a professional working relationship with doctors
 Provide clinical feedback from doctors to the production team
 Train for and complete bone reduction cases with direct supervision
 Successfully passes validation training
 Complaint handling
 Resolve kickbacks
 Receive 3rd party data
 Other relevant duties as assigned
Requirements
Skills and Abilities Required
 Strong computer knowledge, easily able to pick up new software applications
 Capable of learning clinical dental terms and medical concepts
 Excellent phone skills
 Strong verbal and written communication skills
 Strong attention to detail, multi-tasking ability, and organizational skills
 High accountability and responsibility
Qualities We Look For
 Experience in the medical or dental industry
 Experience in radiology
 Experience speaking to medical professionals on the phone
 Flexibility and the ability to multitask
Minimum Education And Experience Required
 Bachelor's degree in Biology or a related field
 0-1+ year of full time work experience
Benefits
What We Offer
 Health, Dental, and Vision care for you and your family
 401K savings plan with employer matching
 Generous PTO leave and paid holidays
 Casual work culture
 Gym Stipend
 Employee Assistance Plan
 Team bonding activities and more!
Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.
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