Virtual Client Support Advisor at American Express

American Express is seeking a dedicated and customer-focused Virtual Client Support Advisor to join our team. As a key member of our virtual support team, you will assist clients with a wide range of services, including account inquiries, troubleshooting, and providing solutions to complex customer needs. The ideal candidate is a strong communicator, detail-oriented, and thrives in a dynamic, fast-paced environment.

Job Details:

Job Title

Virtual Client Support Advisor

Company

American Express

Location

Remote (Virtual)

Job Type

Full-Time

Salary

Competitive and based on experience

Working Hours

Flexible hours, covering US time zones

Reports to

Team Leader

Responsibilities: • Provide exceptional customer support via phone, email, and chat, assisting clients with inquiries, concerns, and troubleshooting issues. • Resolve account-related issues, including billing, transactions, and rewards program inquiries. • Deliver solutions with professionalism, empathy, and accuracy while maintaining American Express’ high standards of service. • Collaborate with team members and internal departments to resolve complex customer issues. • Stay updated on product features, policies, and procedures to provide accurate information to customers. • Document interactions and feedback to ensure all client needs are met efficiently.

Requirements: • High school diploma or equivalent; college degree preferred. • Strong verbal and written communication skills. • Previous customer service experience in a virtual setting is a plus. • Ability to work independently and as part of a team. • Strong problem-solving skills and attention to detail. • Proficiency in using CRM software and other customer service tools. • Ability to manage multiple tasks and work in a fast-paced environment. • Must have access to a reliable internet connection and a quiet, dedicated workspace.

Benefits:
• Competitive salary and bonus opportunities.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plan with company match.
• Employee discount programs and perks.
• Career development and advancement opportunities.
• Comprehensive onboarding and training programs.
• Access to company resources and learning tools.

Health Insurance:
• Comprehensive health, dental, and vision insurance plans.
• Mental health support and wellness programs.
• Life insurance and disability coverage.

Why Join Us?

At American Express, we value our employees and offer a dynamic, inclusive environment where everyone can grow and succeed. As a Virtual Client Support Advisor, you'll be part of a global brand that is committed to providing exceptional service and empowering employees with the tools and resources they need to thrive. Join us and be part of a company that values innovation, integrity, and customer satisfaction.

How to Apply:
• Visit our careers page on the American Express .
• Select the "Virtual Client Support Advisor" position.
• Submit your resume and a cover letter detailing your experience and motivation for applying.
• Complete the online assessment (if applicable).
• We will review your application and contact you for further steps in the recruitment process.

Apply Job!