Special Loans Processor
Posted 2025-04-30Description:
The Special Loans Processor is responsible for managing and efficiently processing department duties and tasks over various functions including assumptions, recasts, construction loans, renovation loans, ARM loans, etc. The role requires high attention to detail and prioritization skills, knowledge of loan servicing, ability to manage large volumes, and understanding of compliance and industry regulations. The processor will work closely with internal teams, legal departments, and external clients to ensure efficient servicing and resolution of these loans.
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether youÂre a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Duties and Responsibilities
 Receives, reviews and evaluates requests received regarding Special Loans functions following the necessary procedures
 Maintains and follows procedures outlined by the investors and/or clients
 Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, as well as any other requests pertaining to the Special Loans area
 Processes maintenance in ARM, Balloon, Construction, Renovation and other workstations as required
 Responds to internal/external clients and/or borrowers regarding Special Loans requests
 Completes tasks within department and investor guidelines
 Adapts to change productively
 Handles other essential tasks as assigned
 Assist in developing job aides and procedural updates as needed.
 Ability to effectively communicate verbally and in writing
 Excellent listening and organizational skills
 Provide superior customer service and work well with all internal and external customers
 Client-centered focus
 Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions
 Ability to work in a fast-paced environment
 Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
 Ability to problem solve and research issues when needed in an organized and detail orientated manner
 Perform additional responsibilities as needed
Requirements:  MSP platform  Flexibility with scheduling on a day-to-day basis, including extended hours and/or Weekends  Experience in 3 or more areas of the following:
o Adjustable-Rate Mortgages (ARM Workstation)
o Assumptions
o Balloon Loans
o Boarding and Investor Reporting Discrepancies
o Construction Loans
o Easements
o Eminent Domain
o HELOC
o Matured Loans
o Non-Amortizing
o Obligors
o Partial Release
o Pre-Payment Penalties
o Recast
o Release of Liability
o Renovation Loans (203k)
o SCRA Loans
o Subordinations
o Successors In Interest (SII)
Education
 High School Diploma
EEO Statement:
WeÂre an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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