Insurance Verification Representative

Description:
• Responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care
• Verification of insurance eligibility, benefits and obtaining authorization for insurance carriers for all outpatient office visits and procedures
• Must project a positive image of the organization and department
• Accounts are completed in a timely manner in support of patient satisfaction
• Completes the checklist and document co-pay
• Assists in educating and acts as a resource to patients, primary care and specialty care practices
• Communicates with patients and/or departments regarding authorization denial

Requirements: • High School Diploma or equivalent • Computer literate (EPIC scheduling and registration application experience a plus) • Strong written and oral communication skills • Able to work in a team environment • Graceful under pressure and stressful situations • Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements • Demonstrated ability to communicate effectively in written and verbal form • Bi-lingual knowledge a plus • Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff • Ability to interact and assist patients of all ages, cultural background and with special needs • Ability to work under a high level of stress with time constraints while maintaining composure • Maintain a high level of diplomacy when dealing with stressful situations • Is innovative, proactive and resourceful in problem solving • Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits:
• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission and more.

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