Banking CSR (Remote)

About the position

TEKsystems is seeking Fraud Member Service Representatives to join a Fortune 100 Financial Institution. This remote position requires one week of onsite training and involves responding to member inquiries in a high-volume contact center environment. The role focuses on providing exceptional customer service, performing transactions, and advising members on products and services.

Responsibilities
• Respond to inquiries and requests from members within a 24/7 high volume contact center operation.
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• Provide information regarding the company's products and services, ensuring optimal member experience.
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• Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
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• Advise members of other products and services that may fit their needs.
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• Handle a call volume of 80-100+ calls daily.

Requirements
• High School Diploma/GED required.
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• 1-2 years of recent customer service experience in call center, collections, or banking.
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• Ability to work in a fast-paced high-volume call center environment.

Nice-to-haves

Benefits
• Medical, dental & vision
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• Critical Illness, Accident, and Hospital insurance
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• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
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• Life Insurance (Voluntary Life & AD&D for employee and dependents)
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• Short and long-term disability
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• Health Spending Account (HSA)
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• Transportation benefits
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• Employee Assistance Program
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• Time Off/Leave (PTO, Vacation or Sick Leave)

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