Customer Support Specialist - Live Chat and Email

Description

We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.

Company Culture and Environment

The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to develop their skills and provide exceptional service to our valued customers.

Career Growth and Development Opportunities

This position provides opportunities for professional development through hands-on experience in customer service and technical problem resolution, which could lead to advancement in roles within the company.

Detailed Benefits and Perks
• Flexible scheduling options
• Comprehensive training programs
• Supportive team environment

Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching

Why you should apply for this position today

By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides the opportunity to make a positive impact on customer satisfaction and product support.

Skills
• Strong communication skills, both verbal and written
• Technical troubleshooting abilities
• Ability to think critically and resolve customer inquiries
• Experience with live chat and email support is a plus

Responsibilities
• Answer incoming chats and emails from customers
• Assist customers with troubleshooting and servicing covered products
• Identify customer needs and provide appropriate solutions
• Maintain a high level of customer satisfaction through effective communication

Qualifications
• Previous experience in customer service or related fields
• Strong technical aptitude and problem-solving skills
• Ability to work efficiently in a fast-paced environment

Education Requirements
• High School Diploma or equivalent

Education Requirements Credential Category
• High School Diploma

Experience Requirements
• Prior experience in a customer service role preferred
• Experience with technical support is a plus

Why work in Creve Coeur, MO

Creve Coeur offers a vibrant community with a blend of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining options, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career growth and professional development.

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