Bilingual* French Speaking Customer Service Representative-Remote

Job Description:

Key Responsibilities...
• Bi-lingual – French. French and English needed. If the candidate also speaks Spanish in addition to French and English that would be a great asset.
• Complex Issue Resolution: Handle escalated customer inquiries and complaints, utilizing advanced troubleshooting skills to resolve issues effectively.
• Customer Support: Provide expert assistance and support for a wide range of products and services, ensuring customers receive accurate information and solutions.
• Training and Mentorship: Assist in training and mentoring new team members, sharing best practices and knowledge to enhance team performance.
• Process Improvement: Identify opportunities for process improvements and contribute to the development of standard operating procedures to enhance customer experience.
• Data Management: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Cross-Department Collaboration: Collaborate with other departments, such as technical support and sales, to ensure comprehensive customer service and issue resolution.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) for customer service effectiveness, providing insights for continuous improvement.
• Customer Feedback: Gather and analyze customer feedback to inform product and service enhancements, and advocate for customer needs within the organization.

Qualifications: • Experience: Minimum of 3 years of experience in contact center, with a focus on handling complex inquiries and escalations. • Education: High school diploma required; associate or bachelor’s degree preferred. • Skills: • Excellent verbal and written communication skills. • Strong problem-solving and critical-thinking abilities. • Proficient in using CRM software and other relevant tools. • Ability to work independently and as part of a team.

Attributes:
• Empathetic: Demonstrates understanding and compassion toward customer concerns.
• Adaptable: Open to change and able to adjust to new processes and technologies.
• Detail-Oriented: Ensures accuracy in all customer interactions and documentation.
• Goal-Oriented: Focused on achieving individual and team performance targets.

Work Environment:
• This position may require working in an office setting or remotely, depending on company policies. Flexibility in hours may be necessary to accommodate customer needs.

Compensation:
• Competitive salary and benefits package commensurate with experience.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift
• Day shift

Experience:
• Contact Center: 3 years (Required)
• Customer service: 3 years (Required)

Language:
• Spanish, English, and French (Preferred)
• French and English (Required)

Work Location: Remote

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