Licensed Insurance Customer Service Representative

Description

As a Licensed Insurance Representative at Teleperformance, you will be a key contributor in handling customer inquiries and providing effective solutions to various questions, issues, and concerns. Your role involves connecting with customers over the phone to assist them with filing claims, setting up vehicle repairs, and communicating with medical providers and law offices. You... will work in a collaborative and engaging environment where no two days are the same, allowing you to grow and discover your potential.

Company Culture and Environment

Teleperformance fosters a positive and supportive workplace culture. The company emphasizes the importance of employee happiness, health, and work-life balance. It is committed to creating an inclusive environment where diversity is celebrated and every employee feels valued.

Career Growth and Development Opportunities

Teleperformance offers significant career advancement opportunities. The company promotes from within and many employees, including the Chief Client Officer, have advanced their careers starting from entry-level positions. The work environment encourages continuous growth and skill development.

Detailed Benefits and Perks
• Paid Training
• Competitive Wages
• Full Benefits package including Medical, Dental, Vision, and 401k
• Paid Time Off
• Employee wellness and engagement programs
• Work-from-home flexibility

Compensation and Benefits

Teleperformance provides competitive compensation along with a comprehensive benefits package designed to support employees’ overall well-being and job satisfaction.

Why you should apply for this position today

By joining Teleperformance as a Licensed Insurance Representative, you will have the opportunity to make a meaningful impact while working in a dynamic environment. Your contributions will help streamline customer service processes in a company that values innovation and employee satisfaction.

Skills
• Active Adjuster Insurance License
• 6 months of customer service experience preferred
• Proficient typing skills (minimum 25 wpm)
• Familiarity with desktop computer systems and Windows operating systems
• Strong oral and written communication skills
• Excellent logical problem-solving and organizational skills

Responsibilities
• Connect with customers via phone to file and document claims for accidents
• Assist customers with vehicle repairs and rental car arrangements
• Communicate with medical providers, law offices, and insurance providers
• Resolve and de-escalate customer issues calmly
• Escalate interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes

Qualifications
• Must possess an active Adjuster Insurance License
• Ability to work remotely in a virtual team environment
• Over 18 years of age
• High School Graduate or GED
• Clean and quiet workspace for remote work

Education Requirements
• High School Graduate or GED

Education Requirements Credential Category
• High School Diploma or Equivalent

Experience Requirements
• 6 months of customer service experience preferred

Why work in Remote

Working remotely offers flexibility and convenience, allowing you to maintain a healthy work-life balance. You can create a personalized workspace that suits your needs while being part of a supportive virtual team. With the ability to work from anywhere, you can enjoy the benefits of working for a global company without the constraints of a traditional office environment

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