Temporary Call Center Representative

Description:
• Answer customer calls, provide information, and resolve issues.
• Guide customers through troubleshooting, de-escalate situations, and update customer accounts.
• Greet customers warmly and determine reason for calling.
• Listen and respond appropriately to customers.
• Handle customer inquiries both by telephone and email.
• Maintain confidentiality with shared information.
• Document all call information in call logs.

Requirements: • High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in Microsoft Office Suite required • Data entry and typing skills required • Fluency in more than one language (bilingual) is a plus

Benefits:
• 401(k) Retirement Plan
• Medical, Dental and Vision Coverage
• Voluntary benefits (i.e. Critical Illness... Accident, Hospital Indemnity)
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Commuter Benefits - Transit & Parking
• IES Employee Discount Program
• Sick time based on State or local requirements
• Eligible for same holidays as Vimly employees

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