IT Support Specialist

SUMMARY: This position provides IT support for remote and onsite users in line with agreed procedures and expected support levels.

Position Specific Competencies...
• Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
• Install and configure client operating systems to agreed standards under the direction of the IT Leadership team
• Install and configure the software to agreed standards under the direction of the IT Leadership team
• Maintain the existing PCs and peripherals to standards determined by the IT Leadership team; performing upgrades, new installations and carrying out routine maintenance procedures
• Assist in the compilation/maintenance of an accurate inventory of hardware and software
• Troubleshooting and problem resolution
• Assist with and work with IT management on various IT projects
• Network documentation and end-user training
• Assist with new office setup or office relocations
• Performs other related duties as assigned.

General Competencies
• Must have great communication skills and update tickets in our ticketing system so all parties are aware of the current status of issues you are working on
• Must always provide a professional, courteous and rapid response to users
• May need to provide onsite coverage for days or weeks at a time
• Maintain personal and professional development to meet the changing demands of the business, participate in appropriate training activities
• Undertake such other duties, training, and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
• All documentation is complete, thorough, accurate, timely, legible, grammar and spelling are appropriate, guidelines for that particular document are followed, and signatures and dates are affixed where required
• Maintains good relationships with peers and his/her supervisor, and maintains appropriate boundaries with all persons with which he/she comes in contact during work time.
• Schedule is kept consistently and timely, with minimal absences, and minimal tardiness

Requirements
• Must have a High School Diploma or equivalent; Associates Degree preferred
• 1-2 years experience required
• Must have reliable transportation and a clean driving record (Some travel to clients’ sites and/or out of state travel may be required
• Must meet satisfactory criteria of Agency with regards to the results of a required Criminal Background check and Driving Record check
• Must be able to perform the job, with or without reasonable accommodation
• Must be available to occasionally work outside of regular business hours and sometimes overnight
• Must be able to lift heavy objects, sometimes above head level
• Must be able to perform repeated bending, thrusting, crawling, squatting, and kneeling. May have to use ladders or access narrow spaces

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:
• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

License/Certification:
• Driver's License (Required)

Work Location: Hybrid remote in Columbus, OH 43235

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