Customer Service Representative

We offer:

Health, dental, vision, life insurance, STD/LTD, 401K with company matching...

Paid vacation

Uniforms

Pet service discounts and more!

Responsibilities:

Main lobby operations check-ins, check-outs, guest visits and tours, answering general

questions with a smile. CSR's provide a positive experience for our clients.

Answering and handling calls in a professional manner

Maintaining cleanliness

Follows specific instructions to provide 5-star service to our furry friends for feeding, care, well-being, comfort and overall happiness

Scheduling

File maintenance

Data entry

Work in both customer service and our animal care providing care for the guests

Availability to work evenings, weekends, and holidays

Answering and handling calls in a professional manner

Work in all elements - heat, cold, rain, etc.

Taking photos to share on our social media

Skills Required
• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Ability to work with constructive criticism
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions
• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members
• Comfortable with dogs jumping on you
• Throwing toys, showing interaction

Required Education
• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Apply Job!