INBOUND CUSTOMER SERVICE REPRESENTATIVE

Work From Home - Customer Service
• **Equipment Provided***
• **Paid Training...

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment.

We are seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

RESPONSIBILITIES: • Handle customer inquiries and complaints • Provide information about products and services • Troubleshoot and resolve product/service issues and concerns • Document and update customer records based on interactions • Increase customer retention by implementing creative problem-solving skills • Handle numerous customer inquiries promptly, accurately, and efficiently • Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

PREFERRED SKILLS:
• Customer service experience is required
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum some college
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.
• Must be dependable to work your scheduled shift

TRAINING:
• Product training (Understanding of our client's range of products, ingredients, standard procedures, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?
• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Home Environment and Work Space:
• Dedicated home office workspace, preferably a separate room with a door
• Adequate space to set up the workstation
• Ability to hardwire internet(plug directly into your router)
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes, but not limited to:
• Loud music
• Children playing
• Dogs barking
• Non-work-related phone calls
• Doorbells
• Other household members
• You are scheduled on the phone throughout the entirety of your shift. Its essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law

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