Outbound Call Center Rep - Rapid City (Remote)

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Starting hourly rate of $15.00, with unlimited monthly commission potential
• Competitive benefits package including medical, dental, and vision plans
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program, and tuition reimbursement
• Opportunity to work in a results-oriented environment with a focus on improving healthcare
• Paid training provided to ensure your success in the role

What To Expect (Job Responsibilities)
• Make an average of 50 outbound calls per hour to schedule free in-home or virtual healthcare evaluations
• Follow approved scripts and ensure members understand and are comfortable with terms
• Present a positive and professional approach to clients and health plan members
• Meet daily department goals for outbound calls and appointments set
• Monitor performance metrics and report member complaints to management

What Is Required (Qualifications)
• High School Diploma or equivalent is preferred
• Minimum of 1 year of call center experience or 2+ years of general work experience
• Previous experience in an outbound call center or high-volume environment is preferred
• Strong communication skills and ability to treat members with professional courtesy
• Proficiency in the English language and strong computer skills

How To Stand Out (Preferred Qualifications)
• Experience working in a metrics-driven environment, utilizing an auto dialer, and/or using scripts
• Ability to adhere to a fixed daily schedule, including breaks and lunch
• Friendly and conversational demeanor with persuasive communication skills
• Experience in a healthcare-related field or with Medicare Advantage and Medicaid plans

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