Customer Service Representative

Our successful and committed Home Care Agency is seeking a Bilingual (Spanish speaking) Customer Service Representative for our NJ offices! If you are looking for long-term growth with a Home Care company that serves the community, this is the opportunity for you... We are providing Home care services in multiple areas of New Jersey, for the residents in the community that require support with ADL's (assisted daily living). Our certified Home health aides are qualified assist in enhancing the lives of the individual. At Broadway Respite & Home Care, we are committed to providing the most thorough home healthcare to our patients. We offer amazing work life balance, paid training, meaningful work, and great benefits! We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service in phone screening candidates applying as an HHA (Home Health Aide) for our NJ locations. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service. The Customer Service Representative will be managing high volume calls, phone screening HHA's for job placement, and other administrative duties such as data-entry, and follow ups to support staffing and managers, while delivering exceptional customer service assistance. Benefits: • Medical Insurance • Dental & Vision Insurance • Employer matched, generous 401K • PTO, Paid sick time, Paid Holidays • Opportunity for growth and advancement with an established home care company! Qualifications: • Must be fluent in Spanish and English • Must be computer savvy • Must have High Volume Call experience • Must have Customer service experience • Must have a positive outlook, and enjoys talking to people • Must live in the state of NJ • Self-driven - ready to take on responsibility as well as work collaboratively with your team and cross-functional departments • Multi-tasker with excellent Time Management skills • Excellent verbal and written communication skills • Excellent Time Management skills • Ability to work well in a team environment as well as independently • Strong attention to detail and accuracy in data entry Responsibilities: • Handle inbound and outbound calls for our HHA's; by phone screening their qualifications, and addressing their inquiries, concerns, and requests • Provide accurate and timely information to HHA candidates regarding services, and policies • Utilize phone etiquette to ensure professional and courteous communication with HHA candidates • Analyze business needs and coordinate qualified candidates for hiring manager • Perform data entry and administrative tasks to update candidate information in the system • Collaborate with other team members to ensure accurate hiring pipeline while achieving department goals If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you! Pay will be based on experience, $17-19 + Bonus opportunities. Our Program recipients enjoy greater freedom in the comfort of their home, with the skill of a trusted, professional caregiver. Work Location: Remote (NJ) Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Professional development assistance • Vision insurance • Work from home Experience level: • Under 1 year Shift: • 8 hour shift • Day shift Weekly day range: • Monday to Friday Work setting: • Call center • Office • Remote Experience: • Customer service: 1 year (Required) • Computer skills: 3 years (Required) Language: • Spanish (Required) Shift availability: • Day Shift (Required) Work Location: Remote

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